🛒 Products
Is the Academy already fully available?
Emporiant Academy has just launched, and we’re rolling out new courses, tools, and features step by step.
What kind of products do you offer?
We offer a curated selection of digital and physical products related to video creation, branding, content marketing, and filmmaking. These include LUTs, templates, mockups, digital assets, merch, and more.
Are your digital products instant download?
Yes. Once you complete your purchase, you’ll receive an instant download link to your email and client dashboard.
Do you offer refunds on digital products?
Due to the nature of digital goods, all sales are final. However, if you experience an issue, please reach out and we’ll help resolve it.
Do you ship physical products internationally?
Yes, we ship worldwide. Delivery times vary depending on your region.
Can I use your templates for commercial projects?
Absolutely. All our templates and digital products come with a commercial use license unless otherwise stated.
🔁 General Service Questions
How fast is your turnaround?
Standard turnaround is 2–3 business days per video. Urgent same-day delivery for short-form content is available.
Do you offer refunds for your editing services?
Due to the creative nature of video editing, we do not offer refunds. However, we provide unlimited revisions until you’re happy.
Can I pause or cancel my subscription?
Yes. You can pause or cancel anytime directly from your dashboard.
Where are you based?
We are proudly based in Graz, Austria, and operate globally.
🎬 Video Editing Services (Global)
Emporiant offers unlimited, fast-turnaround, high-quality video editing — customized for three key audiences:
Can you follow my brand guidelines?
Yes. We build a brand profile for you and edit all content to match your style and tone.
Can I use the edited videos for ads and paid media?
#Absolutely. All video outputs are fully licensed for commercial use.
🧑💼 For Business Owners
What do I get with your Business Video Editing service?
You get a dedicated editor, unlimited edits, commercial-use licensing, and videos optimized for ads, explainers, presentations, and social media.
Can you follow my brand guidelines?
Yes. We build a brand profile for you and edit all content to match your style and tone.
Can I use the edited videos for ads and paid media?
#Absolutely. All video outputs are fully licensed for commercial use.
🏢 For Agencies
Do you offer white-label services for agencies?
Yes. We work silently in the background so you can deliver high-quality content under your own brand.
How many clients can I serve through you?
As many as you want. Our service is scalable — whether you’re managing 3 clients or 30, we’ve got the bandwidth.
Can your editors adapt to different brand styles?
Absolutely. We assign dedicated editors trained to handle multi-brand editing workflows.
Can I integrate your service into my agency workflow?
Yes — we work with your tools and processes, including Trello, Slack, Notion, email, or your preferred platform.
📱 For Content Creators
What type of videos can you edit for me?
We edit Reels, Shorts, TikToks, YouTube videos, podcast clips, vlogs, and more — tailored to your platform and audience.
How many videos do I get per month?
You can request up to 40 short-form videos per month (up to 90 seconds each) depending on your plan. Long-form videos are also available.
Can you add captions, thumbnails, and resize my content?
Yes! Every video can include captions, resizing for different platforms, thumbnails, and engaging motion graphics if needed.
Do I keep the rights to my videos?
100%. You own all final deliverables and can use them wherever you want.
