Privacy Policy – Emporiant Shop

PRIVACY POLICY

Emporiant e.U.

Effective Date: January 1, 2026

Emporiant e.U. (“Emporiant,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (emporiant.com), purchase our products, or interact with our services.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our website or services.

1. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services.

1.1 Personal Information You Provide

When you create an account, make a purchase, or interact with our services, we may collect:

Name and contact information (email address, phone number)
Billing and shipping address
Payment information (processed securely through third-party payment processors)
Account credentials (username, password)
Communication preferences
Any other information you voluntarily provide (e.g., support inquiries, feedback)

1.2 Information Collected Automatically

When you access our website, we automatically collect certain technical information, including:

IP address and device identifiers
Browser type and version
Operating system
Referring URLs and pages visited
Date and time of access
Cookies and similar tracking technologies (see Section 5 below)

1.3 License Activation Data

For Software Products requiring activation via our License Activation API, we collect:

Unique license key
Device identifiers (hardware ID, MAC address)
Activation timestamps and IP addresses
Number of activations and deactivations
Software version and update history

This information is necessary to enforce license restrictions, prevent unauthorized use, and provide software updates.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Fulfillment: To process transactions, deliver digital products, and send order confirmations and receipts.
License Management: To activate, verify, and manage software licenses via our License Activation API.
Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.
Account Management: To create and maintain your user account and provide access to purchased products.
Product Improvement: To analyze usage patterns, identify bugs, and improve our products and services.
Communications: To send you important updates, product announcements, promotional offers (where you have consented), and administrative messages.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Fraud Prevention: To detect, prevent, and respond to fraudulent transactions, unauthorized use, or other illegal activities.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and providing customer support. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Examples of service providers include:

Payment processors (e.g., Stripe, PayPal)
Email service providers
Cloud hosting and storage providers
Analytics and tracking services

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as:

Court orders, subpoenas, or other legal processes
Government or regulatory investigations
Compliance with applicable laws and regulations
Protection of our rights, property, or safety, or that of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such change and provide you with choices regarding your information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

Account Information: Retained for as long as your account is active or as needed to provide services.
Transaction Data: Retained for a minimum of 7 years to comply with tax and accounting regulations.
License Activation Data: Retained for the duration of the license validity and for a reasonable period thereafter to prevent abuse.
Marketing Communications: Retained until you unsubscribe or withdraw consent.

Once your information is no longer needed, we will securely delete or anonymize it.

5. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

5.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and improve functionality.

5.2 Types of Cookies We Use

Essential Cookies: Required for basic website functionality, such as maintaining your session and processing transactions.
Performance Cookies: Collect anonymous data about how you use our website to help us improve performance.
Functional Cookies: Remember your preferences (e.g., language, region) to provide a personalized experience.
Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure campaign effectiveness (only with your consent).

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information on how to manage cookies, visit:

– Google Chrome: chrome://settings/cookies
– Mozilla Firefox: about:preferences#privacy
– Safari: Preferences > Privacy

6. DATA SECURITY

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

Security measures include:

Encryption of sensitive data (e.g., passwords, payment information)
Secure Socket Layer (SSL) technology for data transmission
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. YOUR RIGHTS & CHOICES

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Objection: You may object to our processing of your information for certain purposes (e.g., marketing).
Portability: You may request that we transfer your data to another service provider in a structured, machine-readable format.
Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at office@emporiant.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. MARKETING COMMUNICATIONS

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Updating your communication preferences in your account settings
Contacting us at office@emporiant.com

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your account or purchases.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

10. CHILDREN’S PRIVACY

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. INTERNATIONAL DATA TRANSFERS

Emporiant is based in Austria. If you are accessing our website or services from outside Austria or the European Economic Area (EEA), your information may be transferred to, stored, and processed in Austria or other countries where our service providers operate.

We take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Material changes will be posted on this page with an updated “Effective Date.”

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

13. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Contractual Necessity: Processing is necessary to perform our contract with you (e.g., delivering products, providing customer support).
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, improving our services) unless overridden by your rights.
Consent: You have given explicit consent for specific processing activities (e.g., marketing communications).
Legal Obligation: Processing is necessary to comply with legal or regulatory requirements.

14. DATA CONTROLLER

For the purposes of data protection law, the data controller is:

Company: Emporiant e.U.

Owner: Anto Markunovic

Email: office@emporiant.com

Website: emporiant.com

Jurisdiction: Austria

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: office@emporiant.com

Website: emporiant.com

We will respond to your inquiry as soon as reasonably possible.